Terms & Conditions

Last updated: October 2026

1. Quotes

Quotes are based on the specifications provided and are valid for 30 days unless stated otherwise. Changes to size, material, quantity, printing or finishes may change the price and timeline.

2. Proofs and approval

We provide a digital proof before production. You are responsible for checking all artwork, text, spelling, dimensions, barcodes and regulatory information on the proof. Approving the proof confirms the order will be produced as shown. On-screen colors are approximate.

3. Orders and payment

An order is confirmed when you approve the proof and payment (or agreed payment terms) is in place. Prices are in US dollars and exclude applicable taxes unless stated.

4. Production and delivery

Production times are estimates that start after approval and payment. Delivery dates provided by carriers are estimates. Risk in the goods passes to you on delivery. See our shipping policy.

5. Quantities and variation

Custom printing may result in a small over- or under-run. Any applicable tolerance is stated on your quote, and invoices reflect the quantity delivered where applicable.

6. Artwork and intellectual property

You confirm that you own or have permission to use all artwork, logos, trademarks and content you supply, and that it does not infringe anyone’s rights. You retain ownership of your artwork. Dielines and structural designs we create remain our property unless agreed otherwise in writing. We may decline to print content we consider unlawful or inappropriate.

7. Regulatory responsibility

You are responsible for ensuring the packaging and its labeling meet the legal requirements for your product and the markets where it is sold. We can provide information about materials, but we do not provide legal or regulatory advice.

8. Defects and claims

Claims for defects, damage or shortages must be made as set out in our returns policy.

9. Cancellation

Orders may be cancelled before production starts. After production starts, costs incurred are payable.

10. Limitation of liability

To the extent permitted by law, our liability for any order is limited to the price paid for the affected goods, and we are not liable for indirect or consequential losses, including lost profits or product damage.

11. Website use

Content on this website is provided for general information. You may not copy or reuse it for commercial purposes without permission.

12. Governing law

These terms are governed by the laws of the state in which Custom Brand Boxes is registered, unless otherwise required by law.

13. Contact

Questions about these terms: hello@custombrandboxes.com