The people behind your packaging.
Behind every quote is a small team of specialists, designers and production coordinators. Here’s who does what — and who you’ll actually talk to.
- A named specialist on every order
- In-house structural and graphic design
- Pre-press checks on every file
Who does what.
Packaging specialists
Your main contact. They scope the project, recommend structure and materials, prepare your quote and stay with the order through delivery.
Structural designers
Engineer dielines and inserts around your product, build plain samples and solve fit and protection problems.
Graphic designers
Lay out your artwork on the dieline, prepare foil and spot UV layers and build your 3D proof.
Pre-press technicians
Check every file for bleed, resolution, color and barcodes before it goes to plate or press.
Production coordinators
Schedule press time, track your job through printing and finishing, and coordinate inspection.
Logistics
Arrange freight, split shipments and delivery to your warehouse, 3PL or retail DC.
What to expect from your specialist.
- A reply within one business day to every quote request and question.
- A recommendation, not just a price. If another structure, board or finish would serve you better, they’ll say so and explain why.
- Honest timelines. They check material stock and press capacity before confirming a date.
- One thread. You won’t be passed between departments; they bring in design or production as needed.
Working with our designers.
Send whatever you have — a logo file, brand colors, a competitor’s box you like, a hand sketch. Our designers place it on the correct dieline, flag anything that will cause print problems and send a 3D proof, usually within one business day. See packaging design and structural design for what’s included.
How we hand off between teams.
Your specialist writes a single brief for each order — dimensions, board, print, finishes, quantity and date. Design, pre-press and production all work from that brief, so you never have to repeat yourself. If anything changes, your specialist updates the brief and tells you what it affects.
Frequently asked questions
Will I have one point of contact?
Yes. The specialist who prepares your quote stays with your order from proof to delivery.
Can I speak to a designer directly?
Yes. Your specialist can set up a call with the designer working on your files.
What hours is the team available?
Our team is available during the business hours shown at the top of the site, Monday to Friday.
How quickly will someone reply?
Within one business day for quotes and questions.
Talk to a specialist.
Questions about structure, materials or timing? Get a straight answer.