Custom packaging FAQs.
Straight answers about minimums, pricing, artwork, materials, production and shipping. Canu2019t find yours? Ask a specialist.
- Minimums, pricing and timelines
- Artwork and file setup
- Shipping and policies
Ordering & minimums
What is your minimum order quantity?
Many styles start at 50 units. Rigid boxes and specialty boards start at 100. Your quote confirms the minimum for your build.
How do I get a quote?
Use the quote form with your box style, size, quantity and printing. A specialist replies within one business day.
Do you charge setup, plate or die fees?
Plate and die costs are built into your unit price, so the total on your quote is what you pay for the boxes.
Why does the price per box drop so much at higher quantities?
Setup u2014 plates, dies, press make-ready u2014 is a fixed cost spread across the run. More boxes means less setup per box.
Can I order different designs in one order?
Yes, multiple designs (SKUs) in the same size and material can often share a run; ask for pricing.
Do you offer reorders?
Yes. We keep your dieline and artwork on file, so reorders need only a quantity and approval.
Design & artwork
Do I need a designer?
No. Send your logo and brand colors and our designers will place them on the dieline for free.
What file formats do you accept?
AI, PDF, EPS and high-resolution PSD or PNG. Vector files give the sharpest results.
What is bleed?
Artwork extended about 1/8 inch past the cut line so no white edges show after die-cutting.
Can you match my Pantone color?
Yes, Pantone spot colors give the most accurate brand color match.
What is a dieline?
The flat template of cut, fold and glue lines for your box. We provide it free.
Will I see a proof before printing?
Yes. Every order includes a free 3D digital proof and revisions before approval.
Materials & finishes
What is the difference between paperboard and corrugated?
Paperboard is a single solid layer for retail cartons; corrugated has a fluted middle layer for shipping strength.
Which board thickness do I need?
Most retail cartons use 16u201318pt SBS; mailers usually use E-flute corrugated; heavier products need B-flute or stronger.
Are your boxes food-safe?
Food-contact board options are available. Tell us if food touches the box and whether it is greasy, wet or frozen.
What finishes do you offer?
Matte, gloss and soft-touch lamination, aqueous coating, spot UV, foil stamping, embossing, debossing, windows and inserts.
Are your boxes recyclable?
Paper-based boxes without plastic laminates or foam are widely recyclable. We can recommend a recyclable build.
Production & shipping
How long does production take?
Typically 8u201310 business days after proof approval for folding cartons and mailers, and 12u201315 for rigid boxes.
Do you offer rush production?
Yes, on eligible orders. Rush is confirmed on the quote after we check materials and press time.
Do you ship across the US?
Yes, we ship to addresses across the United States. Shipping method and cost are shown on your quote.
Do boxes ship flat?
Folding cartons and mailers ship flat to save space. Standard rigid boxes ship assembled.
Can you ship to several locations?
Yes, split shipments to multiple warehouses, 3PLs or stores can be arranged.
Payment & policies
When do I pay?
After you approve the final proof. Quotes and proofs are free.
What if my boxes are misprinted or damaged?
Contact us with photos and your order number within the period in our returns policy. Defects against the approved proof are reprinted or refunded.
Can I cancel an order?
Orders can be cancelled before production starts. Once materials are cut or printed, costs incurred may apply.
Do you sign NDAs?
Yes, we can sign a mutual NDA for unreleased products.
Still have a question?
A packaging specialist will answer within one business day.